At Tripmetic, we want you to be completely satisfied with your global travel toolkit. However, because our application is distributed exclusively through third-party platforms (the Apple App Store and the Google Play Store), we do not process payments directly and therefore cannot issue refunds directly to you.
1. Apple App Store (iOS Users)
If you purchased Tripmetic on an iPhone or iPad, Apple handles all transactions and billing. Tripmetic developers do not have access to your Apple ID, credit card, or purchase history.
How to request a refund from Apple:
- Go to Apple's official reporting page: reportaproblem.apple.com.
- Sign in with the Apple ID you used to make the purchase.
- Tap or click "I'd like to" and select "Request a refund."
- Choose the reason why you want a refund, then choose "Next."
- Select the Tripmetic app from the list of purchased items, and submit your request.
Please note that Apple has the final say on all refund approvals based on their own Terms of Service.
2. Google Play Store (Android Users)
If you purchased Tripmetic on an Android device, Google handles all transactions. Depending on how much time has passed since your purchase, you may be able to get an automatic refund.
How to request a refund from Google:
- Within 48 hours: You can usually get a refund quickly by requesting it through the Google Play website. Go to your Google Play Order History, find the Tripmetic purchase, click "Request a refund," and complete the form.
- After 48 hours: Google's automatic refund window closes. While you can still contact Google Support, refund approvals are subject to Google's policies.
3. Contacting Us for Support
While we cannot process financial refunds, we are fully committed to ensuring the app works perfectly for you. If you are experiencing technical issues, bugs, or need help understanding how to use the multi-currency budget, global scheduler, or packing tools, please reach out to us before requesting a refund.
We actively update the app based on user feedback and would love the opportunity to fix any issues you might be encountering.
Submit a Support Ticket: tripmetic.app/contact.html
4. Changes to This Policy
We may update this Refund Policy periodically to reflect changes in third-party app store guidelines. The latest version will always be posted on this page.